Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our electric bikes, ordering, shipping, and more.
Product Questions
Q: Are your electric bikes street legal?
A: Street legality varies by state and local regulations. Many of our higher-powered models (3000W+) are classified as electric motorcycles and may require registration, licensing, and insurance. Lower-powered models may qualify as e-bikes in some jurisdictions. We recommend checking your local laws before purchasing. Contact us if you need help determining what's legal in your area.
Q: What's the difference between an electric bike and an electric dirt bike?
A: Electric bikes are typically designed for mixed use including roads and light trails, while electric dirt bikes are purpose-built for off-road terrain with features like full suspension, knobby tires, and higher ground clearance.
Q: How fast do your electric bikes go?
A: Our products range from 35 MPH to 50+ MPH depending on the model. Speed varies based on rider weight, terrain, battery level, and power mode selected.
Q: How far can I ride on a single charge?
A: Range varies significantly by model, rider weight, terrain, speed, and riding style. Our products offer ranges from 30-155km per charge. Real-world range is typically lower than manufacturer estimates when riding at high speeds or on challenging terrain.
Q: Do I need to pedal?
A: Most of our electric bikes offer both throttle-only and pedal-assist modes. Some models include pedals primarily for legal classification purposes rather than as the primary means of propulsion.
Q: Are the bikes waterproof?
A: Our bikes feature water-resistant components that can handle rain and wet conditions, but they are not fully waterproof. Avoid deep water, pressure washing, or submerging electrical components.
Ordering & Payment
Q: Do you offer financing?
A: Please contact us at wilfredjumelles@aol.com to inquire about financing options.
Q: Can I cancel or modify my order?
A: We process orders quickly to get your product to you as fast as possible. Contact us immediately at wilfredjumelles@aol.com if you need to modify or cancel an order. Once shipped, standard return policies apply.
Q: Do you ship internationally?
A: Currently, we ship to the United States and Canada. International shipping may be available for certain products - please contact us for details.
Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary by location and product availability. Most orders ship within 3-7 business days. You'll receive tracking information once your order ships. Delivery typically takes 5-10 business days within the continental US.
Q: Do electric bikes come assembled?
A: Most electric bikes arrive 85-95% assembled. You'll need to complete final assembly including handlebars, pedals, and accessories. Basic tools and instructions are included. We recommend having a bike shop complete assembly if you're not mechanically inclined.
Q: What if my bike arrives damaged?
A: Inspect your order immediately upon delivery. If you notice any damage, document it with photos and contact us within 48 hours at wilfredjumelles@aol.com. We'll work with you to resolve the issue quickly.
Warranty & Returns
Q: What warranty do you offer?
A: Warranty coverage varies by manufacturer and product. Most electric bikes include a 1-year warranty on the frame and 6-12 months on electrical components. Contact us for specific warranty details on your product.
Q: What's your return policy?
A: We offer a 30-day return policy. Items must be in original condition with all packaging and accessories. Please review our full Refund Policy for complete details.
Q: Who handles warranty claims?
A: We work directly with manufacturers to process warranty claims. Contact us first, and we'll guide you through the process.
Maintenance & Support
Q: How do I maintain my electric bike?
A: Regular maintenance includes keeping the chain lubricated, checking tire pressure, ensuring bolts are tight, and keeping the bike clean. Charge the battery regularly even when not in use. Store in a dry location.
Q: Where can I get my bike serviced?
A: Most bicycle shops can perform basic maintenance. For electrical issues, contact us for authorized service centers in your area.
Q: Can I upgrade components?
A: Many components can be upgraded, but modifying electrical systems may void warranties and affect safety certifications. Contact us before making modifications.
Still Have Questions?
Can't find what you're looking for? Contact us:
Email: wilfredjumelles@aol.com
Phone: (347) 477-5837
We typically respond within 24 hours during business days.